1. Introduction

At AutoSure Swansea, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information, particularly concerning our booking services facilitated through Setmore.

2. Information We Collect

We may collect and process the following personal data:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Booking Details: Appointment dates, times, and services requested.
• Payment Information: Billing details necessary for processing payments.
• Technical Data: IP address, browser type, and browsing behavior on our website.

3. How We Use Your Information

Your personal data is used for the following purposes:

• To Manage Bookings: Scheduling, confirming, and reminding you of appointments.
• Payment Processing: Handling transactions for services rendered.
• Communication: Responding to inquiries, sending service updates, and promotional offers (with your consent).
• Improvement of Services: Analyzing data to enhance our offerings and user experience.

4. Booking Platform – Setmore

We utilize Setmore to manage our online bookings. Setmore acts as a data processor on our behalf. Their Privacy Policy details how they handle your information. Notably:

• Data Processing: Setmore processes personal data to facilitate appointment scheduling.
• Security Measures: They implement industry-standard security protocols to protect your data.
• Data Transfers: As Setmore is based in the United States, your data may be transferred and stored outside the UK. Setmore complies with applicable data protection regulations to ensure your data's safety.

5. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Service Providers: Third parties who assist in delivering our services, such as payment processors and IT support.
• Legal Obligations: Authorities or organizations when required by law or to protect our rights and safety.

6. Data Security

We implement various security measures to protect your personal information, including encryption, access controls, and secure storage solutions. While we strive to protect your data, no method of transmission over the internet is entirely secure.

7. Your Data Protection Rights

Under data protection laws, you have rights including:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request the deletion of your data under certain conditions.
• Restriction: Limit the processing of your data in specific circumstances.
• Objection: Object to the processing of your data where we rely on legitimate interests.
• Data Portability: Request the transfer of your data to another organization or directly to you.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

11. Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

AutoSure Swansea
Email: book@autosureswansea.co.uk
Phone: 01792 001-334